Most frequent questions and answers

Pay via PayPal; you can pay with your credit card if you don’t have a PayPal account.

Worldwide International Shipping:
The items will be shipped within 3 working days from the time you make the purchase and complete the payment.

Albania, Andorra, Austria, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Republic of, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Guernsey, Hungary, Iceland, Ireland, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Russian Federation, San Marino, Serbia, Slovakia, Slovenia, Spain, Svalbard and Jan Mayen, Sweden, Switzerland, Ukraine, United Kingdom, Vatican City State

Afghanistan, Armenia, Azerbaijan Republic, Bahrain, Bangladesh, Bhutan, Brunei Darussalam, Cambodia, China, Georgia, Hong Kong, India, Indonesia, Iraq, Israel, Japan, Jordan, Kazakhstan, Kuwait, Kyrgyzstan, Laos, Lebanon, Macau, Malaysia, Maldives, Mongolia, Nepal, Oman, Pakistan, Philippines, Qatar, Russian Federation, Saudi Arabia, Singapore, Korea, South, Sri Lanka, Taiwan, Tajikistan, Thailand, Turkey, Turkmenistan, United Arab Emirates, Uzbekistan, Vietnam, Yemen

Bermuda, Canada, Greenland, Mexico, Saint Pierre and Miquelon

American Samoa, Australia, Cook Islands, Fiji, French, Polynesia, Guam, Kiribati, Marshall Islands, Micronesia, Nauru, New Caledonia, New Zealand, Niue, Palau, Papua New Guinea, Solomon Islands, Tonga, Tuvalu, Vanuatu, Wallis and Futuna, Western Samoa

Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, Falkland Islands (Islas Malvinas), French Guiana, Guyana, Paraguay, Peru, Suriname, Uruguay, Venezuela

Bahrain, Iraq, Israel, Jordan, Kuwait, Lebanon, Oman, Qatar, Saudi Arabia, Turkey, United Arab Emirates, Yemen

Anguilla, Antigua and Barbuda, Aruba, Bahamas, Barbados, Belize, British Virgin Islands, Cayman Islands, Costa Rica, Dominica, Dominican Republic, El Salvador, Grenada, Guadeloupe, Guatemala, Haiti, Honduras, Jamaica, Martinique, Montserrat, Netherlands Antilles, Nicaragua, Panama, Puerto Rico, Saint Kitts-Nevis, Saint Lucia, Saint Vincent and the Grenadines, Trinidad and Tobago, Turks and Caicos Islands, Virgin Islands (U.S.)

Algeria, Angola, Benin, Botswana, Burkina Faso, Burundi, Cameroon, Cape Verde Islands, Central African Republic, Chad, Comoros, Congo, Côte d’Ivoire (Ivory Coast), Djibouti, Egypt, Equatorial Guinea, Eritrea, Ethiopia, Gabon Republic, Gambia, Ghana, Guinea, Guinea-Bissau, Kenya, Lesotho, Liberia, Libya, Madagascar, Malawi, Mali, Mauritania, Mauritius, Mayotte, Morocco, Mozambique, Namibia, Niger, Nigeria, Reunion, Rwanda, Saint Helena, Senegal, Seychelles, Sierra Leone, Somalia, South Africa, Swaziland, Tanzania, Togo, Tunisia, Uganda, Western Sahara, Zambia, Zimbabwe

The shipping cost is different by countries.

You can check the exact shipping cost when you select the country at ‘Cart → Checkout page’.

We ship separately for easier and smooth customs clearance so we cannot get you any discount on shipping unfortunately.

Unfortunately, a shipping charge will apply for each purchase.

You may want to place orders separately to avoid any unnecessary tax at your end.

Customs Clearance & Tariffs

We respect each and every custom policy around the world.

We can’t know customs and clearance of each country.

Each country has its own policies with diversities, it is nearly impossible for us to understand them and customize our shipping policy according to them.

Therefore, if additional charges for customs clearance or tariffs incur, these charges must be fulfilled by the customer.

Consumer should purchase after knowing policy about their own country.

Please keep that in mind for your safe and joyous shopping.

Some customers request a cancellation right after they have placed an order.

Our company’s system directly sends the order information to the delivery team right after a customer has placed an order.

Thus, even if you request a cancellation right after placing an order, it is impossible for you to cancel the order.

I hope you purchase the products with this in mind. 

You have no choice but to receive the product first and request for a return to us.

We ask for your understanding, as this is how the company’s system works.

We value the site’s security more than anything else.

We are using various security programs for your safe shopping.

We hope you rest assured while you shop at our website.

You can request for exchange or return within 14 days from receipt of goods.

Returns must be requested to us first and the returns are available only if approved.
Contact us by clicking “Contact Us”.
We will response to your email within 12 hours.

Refunds will be processed after the return goods arrive to us.

If the reason for the return is defective or you have received a wrong item different from that you ordered, all the costs incurred in return will be paid by us and the amount of the item will be refunded to you in full. 

Our company will think from customer’s point of view and act thoughtfully so that there will be no friction on return and refund problem with customers.

The motto of our customer center is ’Friendly’.

We manage all of the messages and e-mail you send to a bulletin board or Contact us, we would try to get your answers as soon as possible.

Please contact us whenever you have the inconvenience or questions.

We are open 24/7/365.

We put our every care into packaging so the products can be delivered to you in a safe condition.

Our infrastructure is capable of delivering to anywhere around the world and is being operated under the optimized system.

As we have been checking every step of delivery to guarantee the product’s release and arrival on a fixed date, please rest assured that your order will be on time.